Responsible Gaming

At ubaji, gambling is entertainment — a fun, exciting activity enjoyed responsibly by millions of adults across Bangladesh. We take that responsibility seriously. Our platform includes a full suite of responsible gaming tools, clear age restrictions, and a dedicated support team available around the clock for any player who needs guidance or assistance.

The ubaji platform is strictly for adults aged 21 and above. If you are under 21, you must not create an account or place any bets. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing online gaming sites. ubaji actively verifies player age during registration and reserves the right to request additional proof of age at any time.

Responsible gaming means treating gambling as a form of paid entertainment — like going to the cinema or attending a cricket match — rather than a way to earn money or solve financial problems. Every bet you place should be an amount you are comfortable losing, and every session should have a clear time and budget limit decided in advance.

ubaji's responsible gaming policy applies to every game on the platform — cricket betting, live casino, slots, Ocean King Jackpot, Rave Party Fever, and all crash and table games. There is no game category on ubaji that is exempt from these principles. Gambling is intended to be fun. The moment it stops being fun, it is time to pause, reflect, and reach out for support.

Problem gambling can develop gradually and is not always easy to recognise. The following signs may indicate that gambling is becoming harmful:

• ⚠️Spending more money on gambling than you originally planned or can afford to lose.
• ⚠️Borrowing money from friends or family in Bangladesh to fund gambling sessions.
• ⚠️Gambling to try to win back money you have already lost (chasing losses).
• ⚠️Feeling anxious, irritable, or unable to concentrate when you are not gambling.
• ⚠️Neglecting work, studies, family responsibilities, or relationships in Dhaka, Chittagong, or elsewhere because of gambling.
• ⚠️Hiding or lying about how much time or money you spend on gambling.
• ⚠️Using gambling as a way to escape stress, depression, or personal problems.

If any of these signs feel familiar, please do not wait. Reach out to the ubaji support team immediately at [email protected]. We are here to help — not to judge. Taking the first step to ask for help is the right decision, and we will support you through it.

ubaji provides the following responsible gaming tools directly within your account. To activate any tool, contact our support team at [email protected] and your request will be processed within 24 hours Bangladesh Standard Time (BST, UTC+6).

All responsible gaming limits and exclusions applied at your request are binding. Increases to deposit limits or the removal of a time-out period include a mandatory 7-day cooling-off period before they take effect, giving you time to reconsider. Self-exclusion requests are acted on immediately and cannot be reversed for the duration of the exclusion period.

Deposit limits are one of the most effective ways to manage your gambling budget. ubaji allows you to set a maximum amount you can deposit in any 24-hour period, any 7-day rolling window, or any calendar month. Whether you fund your account via bKash, Nagad, Rocket, Upay, or bank transfer, your chosen deposit limit applies across all payment methods combined — not per method.

To set or lower your deposit limit, contact the ubaji support team. Lowered limits take effect immediately. Any request to increase an existing limit is subject to a 7-day cooling-off period before the new limit becomes active, in line with responsible gaming best practice. There is no minimum deposit limit — you can set the limit as low as you choose.

A time-out is a short-term break from the platform. You can request a time-out of 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. During a time-out your ubaji account is fully suspended: you cannot log in, place bets, make deposits, or receive promotional communications. When the time-out period expires your account automatically reactivates unless you have requested an extension or self-exclusion.

Self-exclusion is a longer-term measure for players who feel their gambling has become a problem. A self-exclusion removes your access to the ubaji platform for a minimum period of 6 months. You may also request a permanent self-exclusion with no end date. During self-exclusion ubaji will not send you any marketing materials, bonus offers, or promotional communications. Self-exclusion requests are processed within 24 hours and cannot be reversed before the exclusion period ends. To request self-exclusion, contact the support team at [email protected].

Responsible gaming also means keeping your account in your own hands. Never share your ubaji login credentials with anyone — not a friend, not a family member, not a third-party betting adviser. You are responsible for all activity on your account, and sharing access means losing control over your own gambling limits and history. If you believe someone else has access to your account, change your password immediately and notify the support team.

ubaji will never ask for your password via email, SMS, or support chat. We use SSL encryption, secure login protocols, and optional account verification steps to protect you. If you receive a message claiming to be from ubaji and asking for your password, do not respond — report it to the support team immediately at [email protected].