ubaji Frequently Asked Questions

Creating a ubaji account takes under two minutes. Visit ubaji.bio, tap the login or registration option, enter your mobile number, set a password, and confirm your age — you must be 21 or older to register. Once your number is verified via OTP, your account is active and you can make your first deposit using bKash, Nagad, Rocket, or Upay.

ubaji requires a valid government-issued photo ID for KYC verification — a national ID card (NID), passport, or driving licence are all accepted. You may also need to provide a selfie holding the document. KYC is required before processing larger withdrawals and is a one-time process per account. Submitting clear, legible documents speeds up approval significantly.

To reset your ubaji password, go to the login page and select the password reset option. Enter the mobile number linked to your account and you will receive a one-time code via SMS. Use that code to set a new password. If you no longer have access to your registered number, contact the support team at [email protected] with your account details and a copy of your ID so we can verify your identity.

No — ubaji strictly allows one account per person. Duplicate accounts are prohibited under the Terms and Conditions and will be closed if detected. If you believe a duplicate was created by error, contact support immediately so we can merge your history or close the extra account. Operating multiple accounts to claim bonuses more than once is treated as fraud and may result in permanent suspension.

To close your ubaji account, contact the support team at [email protected] and request permanent account closure. Before we close the account we will confirm your identity and process any remaining balance in your account. Note that if you are closing your account for responsible gaming reasons, a self-exclusion may be a better option — it prevents you from reopening an account during the exclusion period. Accounts closed at player request are subject to a standard data retention period under our Privacy Policy.

bKash deposits on ubaji are typically credited to your account within 1 to 5 minutes. During peak hours — particularly around major cricket match start times such as BPL or IPL fixtures — it may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact the support team with your bKash transaction ID (TrxID) and our team will locate and credit the payment manually.

The minimum deposit on ubaji is ৳200 when using bKash, Nagad, Rocket, or Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank, the minimum deposit is ৳500. There is no maximum deposit limit set by ubaji, though your chosen payment provider may apply their own daily transfer limits — for example, bKash personal wallets have a standard daily send limit set by bKash.

To withdraw to Nagad, log in to ubaji, go to the withdrawal section, select Nagad as your payment method, enter your registered Nagad mobile number and the amount you wish to withdraw, then confirm. Make sure the Nagad number you enter matches the one used to deposit — ubaji requires the same wallet for deposits and withdrawals to prevent fraud. Most Nagad withdrawals are processed within 5 to 30 minutes after approval.

The minimum withdrawal amount on ubaji is ৳500 for mobile wallets including bKash, Nagad, Rocket, and Upay. For bank transfers the minimum is ৳1,000. There is no fee charged by ubaji on standard withdrawals, though your mobile wallet provider may apply their own transfer fees. Withdrawals are subject to KYC verification being complete on your account.

Most ubaji withdrawals to bKash, Nagad, Rocket, or Upay are processed and credited within 30 minutes to 2 hours after approval. Bank transfers typically take 1 to 3 business days depending on your bank. Withdrawals submitted during peak times or that trigger a routine security check may take longer. If your withdrawal has not arrived within 24 hours, contact support with your withdrawal reference number.

Yes — ubaji covers Bangladesh Premier League (BPL) matches with a full range of cricket betting markets including match winner, top batsman, total runs, and in-play live betting. ubaji also covers IPL, T20 World Cup, Bangladesh Tigers bilateral series, and other major international cricket tournaments. Markets go live as soon as the match schedule is confirmed, and in-play odds update ball by ball during live matches.

Yes — ubaji is fully optimised for mobile browsers and runs smoothly on Android and iOS without needing a dedicated app download. Open ubaji.bio in your mobile browser (Chrome, Safari, or any modern browser), log in, and play instantly. The site is designed mobile-first for players in Bangladesh, with fast load times even on standard 4G connections.

ubaji offers a wide selection of live casino games powered by Evolution Gaming, Ezugi, and Pragmatic Play Live. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and game show formats like Crazy Time and Mega Ball. Games stream in real time with real dealers and are available 24/7, including during major Bangladeshi holidays like Eid and Pohela Boishakh.

All slot games on ubaji use certified RNG (Random Number Generator) engines provided by licensed game studios including Pragmatic Play, NetEnt, and Microgaming, ensuring every spin outcome is completely random and independent. RTP (Return to Player) values vary by game and are published in each game's information panel — typical RTP for ubaji slots ranges from 94% to 97%. You can check the RTP of any individual slot before you play.

Ocean King Jackpot is a fish-hunting arcade game available on ubaji where players shoot at sea creatures to earn points and win prizes. It features a progressive jackpot pool that grows as players across the platform play — meaning the jackpot can reach very large amounts before it is won. The game is simple to play on mobile, does not require any prior skill, and is one of ubaji's most popular titles among Bangladeshi players.

ubaji offers a welcome bonus to new players who register and make their first deposit. The exact bonus amount and terms are displayed on the promotions section of the platform at the time you register — bonus offers can change seasonally, for example around Eid or during major cricket tournaments like the T20 World Cup. All welcome bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called rollover) means you must bet the bonus amount a set number of times before you can withdraw any winnings generated from that bonus. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place a total of ৳10,000 in bets using that bonus before the resulting winnings become withdrawable. Wagering requirements on ubaji are clearly stated in the terms of each promotion.

Yes — all ubaji bonuses have an expiry date by which the wagering requirement must be completed. The expiry period is clearly stated in the individual promotion terms, typically ranging from 7 to 30 days from the date the bonus is credited. If the wagering requirement is not met before the expiry date, the bonus and any bonus-derived winnings will be forfeited. Deposits made by the player are not affected by bonus expiry.

Whether a bonus applies to cricket betting, casino games, slots, or all three depends on the specific promotion. Some ubaji bonuses are casino-only, some are sportsbook-only, and some are unrestricted. The eligible game categories for each bonus are listed in the promotion terms. If you are unsure whether a specific game type counts toward your wagering requirement, contact support before placing bets to avoid disqualification.

Yes — ubaji regularly runs free spin promotions on selected slot titles from providers including Pragmatic Play and NetEnt. Free spin offers are typically tied to specific games and may be awarded as part of a welcome bonus, a reload bonus, or a seasonal campaign — for example during Pohela Boishakh or Ramadan. Free spins won through promotions are subject to the same wagering requirements as cash bonuses, and the applicable terms are always displayed before you opt in.

ubaji is a safe and reliable platform that uses SSL/TLS encryption for all data transmitted between your device and our servers, ensuring your personal and financial information is protected at all times. Player funds are held separately from operational funds. All game outcomes are powered by certified RNG technology from regulated game studios. ubaji also applies strict KYC verification to prevent fraud and protect every player's account.

The minimum age to register and play on ubaji is 21 years old. This applies to all players in Bangladesh without exception. ubaji verifies age during the registration process and may request identity documents at any point to confirm that a player meets the 21+ requirement. Any account found to belong to a person under 21 will be closed immediately and any funds returned.

To set a deposit limit on your ubaji account, contact the support team at [email protected] and request a daily, weekly, or monthly deposit cap. Limits are applied within 24 hours Bangladesh Standard Time. Reducing a limit takes effect immediately. Increasing a limit or removing one is subject to a 7-day cooling-off period before the change takes effect, giving you time to reconsider. This tool is one of the most effective ways to manage your gambling budget responsibly.

If you feel gambling is negatively affecting your finances, relationships, or mental wellbeing, reach out to ubaji's support team immediately at [email protected]. We can apply a time-out (24 hours to 6 weeks), a deposit limit, or a self-exclusion of 6 months or more — all at no cost and actioned within 24 hours. You do not need to explain yourself in detail; simply asking for a break is enough. Seeking help early is always the right decision.

Self-exclusion on ubaji means your account is fully suspended for a chosen minimum period of 6 months, or permanently if you prefer. During self-exclusion you cannot log in, place bets, make deposits, or receive any marketing communications from ubaji. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Your request will be actioned within 24 hours. Self-exclusion cannot be reversed before the exclusion period ends — this is intentional, to give you a genuine, commitment-backed break.